VIBEQUEST LLC

Effective and last updated: October 6, 2026

This policy is part of, and governed by, the VIBEQUEST Terms of Service, including its dispute resolution, arbitration, and class action waiver provisions. Capitalized terms not defined here have the meaning given in the Terms of Service. If there is a conflict, the Terms of Service control, except where mandatory consumer law says otherwise.

This page has two parts.

Part A is the First Flight Guarantee, our 30 day return program. 

Part B is the One Year Limited Warranty, which covers defects.

Part A: The First Flight Guarantee

Take it on a real trip

We built VIBEQUEST to be judged at 35,000 feet, not from a box. So we insist you actually use it. Take your unit on a flight. If it is not the most comfortable travel you have ever had, return it within thirty (30) days of delivery, even after real use, for a refund of the Product Price (defined below).

Used on a real flight. Yes, really. Every unit ships after a 24 hour pressure test and carries a lifetime serial number, so we know exactly what we sent you. That is why we are comfortable letting your flight be the judge.

1. Definitions

•       “Product Price” means the amount you paid for the unit itself, excluding shipping, handling, taxes, duties, and any third party fees.

•       “Guarantee Period” means the thirty (30) calendar days beginning on the delivery date shown in the carrier tracking record.

•       “Change of Mind Return” means a return under this First Flight Guarantee for any reason other than a Defect.

•       “Defect” means a failure of materials or workmanship covered by the One Year Limited Warranty. Defects are handled under Section 6, not this guarantee.

2. Eligibility

The First Flight Guarantee applies only to units purchased from vibequestluxe.com or directly from VIBEQUEST at authorized events. A receipt or serial number is required. Purchases from any other retailer or channel are subject to that seller’s policy and are not eligible here. Units with a removed, altered, or defaced serial number are not eligible, and that kind of alteration voids both this guarantee and the Limited Warranty.

3. How to Start a Return

Email info@vibequestluxe.com with your order or serial number and tell us what did not work. Please include two photos, one of the unit fully unfolded and one of the underside near the pump. The photos let us spot a defect right away, and a defect is handled under the warranty with all shipping on us, no return needed in many cases. If you still wish to return, we will send return instructions and a Return Merchandise Authorization (RMA). Units returned without an RMA may be refused or held without refund. Pack the unit clean, dry, and complete, with all components and pump, in its original packaging where possible.

4. Condition and Inspection

Normal signs of real trips are expected and welcome. That is the point of the guarantee. A unit that flew with you and shows ordinary signs of careful use qualifies for a full refund of the Product Price. Return it complete and reasonably clean. VIBEQUEST may, in its reasonable discretion, issue a partial refund for units returned incomplete, or with damage, soiling, odor, or wear beyond reasonable use, and may refuse a return showing evidence of alteration, tampering, or fraud. Our inspection determination is final, subject only to the dispute process in the Terms of Service.

5. Refunds, Deductions, and Amounts We Cannot Refund

•       Where refunds go. Refunds are issued to the original payment method only, in the original currency and amount of the charge, within ten (10) business days after we receive and inspect the returned unit.

•       Change of Mind Returns. For United States returns, we send a prepaid return label with your RMA. The actual cost of that label, plus all original outbound shipping and handling, is deducted from your refund. International returns are shipped at your cost, as described in Section 7.

•       Taxes and duties. Taxes and import duties are not refundable by VIBEQUEST where they were paid to a government authority rather than to us. You may be able to reclaim them directly from that authority. See Section 7.

•       No cash alternatives. When your payment method settles in another currency, exchange rate differences at refund time are determined by your card issuer, not by us.

•       Renewal and hygiene processing. Units returned incomplete, or with damage, soiling, odor, or wear beyond reasonable use, may be subject to a renewal and hygiene processing fee of up to fifteen percent (15%) of the Product Price, reflecting the real cost of sanitizing, inspecting, and requalifying a personal comfort item. This fee never applies to a unit showing only ordinary signs of careful use on a flight. VIBEQUEST also reserves the right to decline service where purchase or return patterns indicate resale activity, coordinated returns, or other abuse of this guarantee.

6. Defects Are a Different Door, and a Better One

A seam issue, a lumbar system that will not hold pressure, or a pump problem is not a Change of Mind Return. It is covered by our One Year Limited Warranty. We will repair or replace the unit, or if we determine neither is practicable, refund it, at VIBEQUEST’s option, with all shipping on us, no deductions, at any time within the warranty period. Warranty claims never count against the one guarantee per customer limit in Section 8. Nothing in this policy limits or replaces any implied warranty or remedy that cannot lawfully be excluded. See Part B below.

7. International Orders

The First Flight Guarantee applies worldwide, with these practical differences:

•       Same 30 days. Return within thirty (30) days of delivery under the same terms, no matter where we shipped.

•       You arrange and pay return shipping. We generally cannot issue prepaid labels for international routes. Ship the unit to our U.S. address, which comes with your RMA, using a tracked service, at your cost. Original outbound shipping is not refundable.

•       Duties and taxes. Import duties, customs fees, and taxes were paid to your government, not to VIBEQUEST, and we cannot refund them. You may be able to reclaim them from your customs authority. Mark the shipment “returned goods” and keep your receipts.

•       Defects are still fully on us, everywhere. See Section 6.

8. Abuse Prevention and Per Customer Limit

The First Flight Guarantee applies once per customer, household, and shipping address. Every unit is serialized, and guarantee returns are tracked. VIBEQUEST may refuse guarantee service where purchase or return patterns indicate reseller activity, coordinated abuse, or fraud, and reserves all rights and remedies available at law.

9. Payment Disputes

Refunds may be withheld while any payment dispute you initiate is resolved. Filing a chargeback while a return is in process may delay or replace the refund remedy provided under this policy.

10. Your Statutory Rights Come First

If you are a consumer in the European Union, the United Kingdom, or any other jurisdiction whose law gives you a statutory withdrawal, cooling off, or return right, nothing in this policy limits, waives, or replaces those rights. Where this policy is more generous than your local law, you get the benefit of this policy. Where your local law is more generous, that law prevails to the extent required.

11. Changes to This Policy

VIBEQUEST may update this policy going forward. The version in effect on the date of your order governs your purchase. VIBEQUEST reserves the right to refuse returns showing evidence of abuse, alteration, or fraud.

Why We Do This

Most brands make you decide fast, before you have really lived with the product. We do the opposite, because a VIBEQUEST that has flown with you is not going anywhere. And on the rare occasion one comes back, your reason goes straight into the next version. Either way, we win by you using it.

Part B: One Year Limited Warranty

This Limited Warranty is part of, and governed by, the VIBEQUEST Terms of Service. Capitalized terms not defined here have the meaning given there. This warranty is given by VIBEQUEST LLC, 16220 N Scottsdale Rd, Suite 300 PMB 1041, Scottsdale, AZ 85254, USA.

Want a paper copy? Call +1 (480) 602 2888 or write to the address above and we will mail you the full text of this warranty at no charge.

1. Who Is Covered

This warranty covers the original purchaser of a VIBEQUEST Product bought from vibequestluxe.com or directly from VIBEQUEST at an authorized event. Keep your order confirmation or serial number. Products obtained from unauthorized resellers are not covered. You do not need to register your Product to receive warranty coverage. Registration is optional and only helps us serve you faster.

2. What Is Covered and for How Long

We warrant that your Product will be free from defects in materials and workmanship under normal use, as described in the Product instructions, for one (1) year from the delivery date shown in the carrier tracking record. Examples of covered defects include a failed seam, a lumbar system that will not hold pressure, and a pump that stops working.

3. What We Will Do

If a covered defect appears during the warranty period, we will repair or replace the Product, or if we determine neither is practicable, refund the purchase price, at our option. All shipping for a covered claim is on us, with no deductions, anywhere in the world. A repaired or replacement Product is warranted for the remainder of the original warranty period.

4. How to Get Service

•       Step 1. Email info@vibequestluxe.com with your order number or serial number and a short description of the problem. Photos or a short video help us resolve claims fastest.

•       Step 2. A real person will respond with next steps. If the Product needs to come back to us, we will send a prepaid label and a Return Merchandise Authorization.

•       Step 3. We will repair, replace, or refund within ten (10) business days after we receive and inspect the Product.

5. What Is Not Covered

This warranty does not cover: normal wear from ordinary use; cosmetic changes that do not affect function; damage from misuse, modification, improper installation, or failure to follow the Product instructions or crew or operator instructions, as described in Section 7 of the Terms of Service; damage from pets, sharp objects, chemicals, or extreme heat; loss or theft; Products with a removed, altered, or defaced serial number; and Products obtained from unauthorized channels.

6. Limits on Implied Warranties and Damages

ANY IMPLIED WARRANTIES ON THE PRODUCT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE ONE YEAR DURATION OF THIS WARRANTY. VIBEQUEST IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM A DEFECT, INCLUDING LOST TIME, TRAVEL DISRUPTION, EMOTIONAL DISTRESS, EMBARRASSMENT, OR INCONVENIENCE.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

7. Disputes

Before any formal claim, email us and give us 30 days to make it right. Most warranty issues are resolved in one exchange. Any dispute that cannot be resolved informally is handled as provided in the Terms of Service, to the extent permitted by law. Nothing in this warranty limits any remedy that cannot lawfully be excluded.

8. Relationship to the First Flight Guarantee

The First Flight Guarantee in Part A above is our 30 day return program for any reason. This warranty is separate. A warranty claim never counts against the one guarantee return per customer limit, and a defect is always handled under this warranty, at any time within the warranty period, with all shipping on us.

Questions Before You Buy or Return?

Phone: +1 (480) 602 2888

Email: info@vibequestluxe.com

VIBEQUEST® and the VQ logo are trademarks of VIBEQUEST LLC, an Arizona limited liability company.