The First Flight Guarantee

VIBEQUEST LLC

Effective and last updated: August 4, 2026

This policy is part of, and governed by, the VIBEQUEST Terms of Service, including its dispute resolution, arbitration, and class action waiver provisions. Capitalized terms not defined here have the meaning given in the Terms of Service. If there is a conflict, the Terms of Service control, except where mandatory consumer law says otherwise.

Take it on a real trip

We built VIBEQUEST to be judged at 35,000 feet, not from a box. So we insist you actually use it. Take your unit on a flight. If it is not the most comfortable travel you have ever had, return it within thirty (30) days of delivery, even after real use, for a refund of the Product Price (defined below).

Used on a real flight. Yes, really. Every unit ships after a 24 hour pressure test and carries a lifetime serial number, so we know exactly what we sent you. That is why we are comfortable letting your flight be the judge.

1. Definitions

•        “Product Price” means the amount you paid for the unit itself, excluding shipping, handling, taxes, duties, and any third party fees.

•        “Guarantee Period” means the thirty (30) calendar days beginning on the delivery date shown in the carrier tracking record.

•        “Change of Mind Return” means a return under this First Flight Guarantee for any reason other than a Defect.

•        “Defect” means a failure of materials or workmanship covered by the One Year Limited Warranty. Defects are handled under Section 6, not this guarantee.

2. Eligibility

The First Flight Guarantee applies only to units purchased from vibequestluxe.com or directly from VIBEQUEST at authorized events. A receipt or serial number is required. Purchases from any other retailer or channel are subject to that seller’s policy and are not eligible here. Units with a removed, altered, or defaced serial number are not eligible, and that kind of alteration voids both this guarantee and the Limited Warranty.

3. How to Start a Return

Email info@vibequestluxe.com with your order or serial number and tell us what did not work. Please include two photos with your request, one of the unit fully unfolded and one of the underside near the pump, so we can process your return quickly. We will send return instructions and a Return Merchandise Authorization (RMA). Units returned without an RMA may be refused or held without refund. Pack the unit clean, dry, and complete, with all components and pump, in its original packaging where possible.

4. Condition and Inspection

Normal signs of real trips are expected and welcome. That is the point of the guarantee. To qualify for a full refund, your unit must be returned complete and in like new condition: clean, undamaged, and free of stains, tears, or odor. VIBEQUEST may, in its reasonable discretion, issue a partial refund for units returned incomplete or not in like new condition, or refuse a return showing evidence of alteration, tampering, or fraud. Our inspection determination is final, subject only to the dispute process in the Terms of Service.

5. Refunds, Deductions, and Amounts We Cannot Refund

•        Refunds are issued to the original payment method only, in the original currency and amount of the charge, within ten (10) business days after we receive and inspect the returned unit.

•        Change of Mind Returns. The actual cost of the return label and all original outbound shipping and handling are not refundable and are deducted from your refund.

•        Taxes and duties. Taxes and import duties are not refundable by VIBEQUEST where they were paid to a government authority rather than to us. You may be able to reclaim them directly from that authority. See Section 7.

•        No cash alternatives. When your payment method settles in another currency, exchange rate differences at refund time are determined by your card issuer, not by us.

•        Renewal and hygiene processing. Units returned incomplete or not in like new condition may be subject to a renewal and hygiene processing fee of fifteen percent (15%) of the Product Price, reflecting the real cost of sanitizing, inspecting, and requalifying a personal comfort item. VIBEQUEST also reserves the right to decline service where purchase or return patterns indicate resale activity, coordinated returns, or other abuse of this guarantee.

6. Defects 

A seam issue, a lumbar system that will not hold pressure, or a pump problem is not a Change of Mind Return. It is covered by our One Year Limited Warranty. We will repair or replace the unit, or if we determine that neither is practicable, refund it, at VIBEQUEST’s sole option, with all shipping on us and no deductions, at any time within the warranty period. Warranty claims never count against the one guarantee per customer limit in Section 8. Nothing in this policy limits or replaces any implied warranty or remedy that cannot lawfully be excluded. See the Warranty page.

7. International Orders

The First Flight Guarantee applies worldwide, with these practical differences:

•        Same 30 days. Return within thirty (30) days of delivery under the same terms, no matter where we shipped.

•        You arrange and pay return shipping. We generally cannot issue prepaid labels for international routes. Ship the unit to our U.S. address, which comes with your RMA, using a tracked service, at your cost. Original outbound shipping is not refundable.

•        Duties and taxes. Import duties, customs fees, and taxes were paid to your government, not to VIBEQUEST, and we cannot refund them. You may be able to reclaim them from your customs authority. Mark the shipment “returned goods” and keep your receipts.

8. Abuse Prevention and Per Customer Limit

The First Flight Guarantee applies once per customer, once per household, and once per shipping address. Every unit is serialized, and guarantee returns are tracked by serial number. VIBEQUEST may refuse guarantee service where purchase or return patterns indicate reseller activity, coordinated abuse, or fraud, and reserves all rights and remedies available at law.

9. Payment Disputes

Refunds may be withheld while any payment dispute you initiate is resolved. Filing a chargeback while a return is in process may delay or replace the refund remedy provided under this policy.

10. Your Statutory Rights Come First

If you are a consumer in the European Union, the United Kingdom, or any other jurisdiction whose law gives you a statutory withdrawal, cooling off, or return right, nothing in this policy limits, waives, or replaces those rights. Where this policy is more generous than your local law, you get the benefit of this policy. Where your local law is more generous, that law prevails to the extent required.

11. Changes to This Policy

VIBEQUEST may update this policy going forward. The version in effect on the date of your order governs your purchase. VIBEQUEST reserves the right to refuse returns showing evidence of abuse, alteration, or fraud.

Why We Do This

Most brands make you decide fast, before you have really lived with the product. We do the opposite, because a VIBEQUEST that has flown with you is not going anywhere. And on the rare occasion one comes back, your reason goes straight into the next version. Either way, we win by you using it.

Questions Before You Buy or Return?

Phone: +1 (480) 602 2888

Email: info@vibequestluxe.com

VIBEQUEST® and the VQ logo are trademarks of VIBEQUEST LLC, an Arizona limited liability company.