Refund policy

VIBEQUEST LLC

This policy is incorporated into and governed by the VIBEQUEST Terms of Service, including its dispute-resolution, arbitration, and class-action-waiver provisions. Capitalized terms not defined here have the meaning given in the Terms of Service. In the event of a conflict, the Terms of Service control, except where mandatory consumer law provides otherwise.

Take it on a real trip.

We built VIBEQUEST to be judged at 35,000 feet, not from a box. So, we insist you actually use it: take your unit on a flight. If it isn't the most comfortable travel you've had, return it within thirty (30) days of delivery, even after actual use, for a refund of the Product Price (as defined below).

Used on a real flight — yes, really. Every unit ships after a 24-hour pressure test and carries a lifetime serial number, so we know exactly what we sent you. That's why we're comfortable letting your flight be the judge.

1. Definitions

●    “Product Price” means the amount you paid for the unit itself, excluding shipping, handling, taxes, duties, and any third-party fees.

●     “Guarantee Period” means the thirty (30) calendar days beginning on the delivery date shown by the carrier's tracking record.

●      “Change-of-Mind Return” means a return under this First Flight Guarantee for any reason other than a Defect.

●     “Defect” means a failure of materials or workmanship covered by the 1-Year Limited Warranty, and is handled under Section 6, not this guarantee.

2. Eligibility

The First Flight Guarantee applies only to units purchased from vibequestluxe.com or directly from VIBEQUEST at authorized events (receipt or serial number required). Purchases from any other retailer or channel are subject to that seller's policy and are not eligible here. Units with a removed, altered, or defaced serial number are not eligible, and such alteration voids both this guarantee and the Limited Warranty.

3. How to start a return

Email info@vibequestluxe.com with your order or serial number and let us know what didn't work. A real person reads every request. Often, we can resolve the issue outright — a fit adjustment, a replacement component, or a better setup for your seat — before any return is needed. If you still wish to return, we will issue return instructions and a Return Merchandise Authorization (RMA). Units returned without an RMA may be refused or held without refund. Pack the unit clean, dry, and complete — all components, straps, and pump — in its original packaging where possible.

4. Condition and inspection

Normal signs of real trips are expected and welcome, that is the point of the guarantee. VIBEQUEST may, in its reasonable discretion, refuse a return or issue a partial refund only for units exhibiting damage, soiling, odor, or wear beyond reasonable use, missing components, or evidence of alteration, tampering, or fraud. Our inspection determination is final, subject only to the dispute process in the Terms of Service.

5. Refunds, deductions, and non-refundable amounts

●       Refunds issued to the original payment method only, in the original currency and amount of the charge, within ten (10) business days after we receive and inspect the returned unit.

●  For a Change-of-Mind Return, the actual cost of the return label and all original outbound shipping and handling are non-refundable and are deducted from your refund.

●  Taxes and import duties are not refundable by VIBEQUEST where they were remitted to a government authority rather than to us; you may be able to reclaim them directly from the relevant authority (see Section 7).

●   We do not issue cash alternatives. When your payment method is settled in another currency, exchange-rate differences at refund time are determined by your card issuer, not by us.

● Restocking/abuse reservation. VIBEQUEST reserves the right to apply a restocking fee to used units returned, or to decline service, where purchase or return patterns indicate resale activity, coordinated returns, or other abuse of this guarantee.

6. Defects are a different door — a better one

A seam issue, a lumbar system that won't hold pressure, or a pump problem is not a Change-of-Mind Return; it is covered by our 1-Year Limited Warranty: repair, replacement, or refund with all shipping on us, no deductions, at any time within the warranty period. Warranty claims are never counted against the once-per-customer guarantee limit in Section 8. Nothing in this policy limits or replaces any implied warranty or remedy that cannot be lawfully excluded. See the Warranty page.

7. International orders

The First Flight Guarantee applies worldwide, with these practical differences:

●   Same 30 days. Return within thirty (30) days of delivery under the same terms, regardless of where we shipped.

●   You arrange and pay return shipping. We generally cannot issue prepaid labels for international routes. Ship the unit to our U.S. address (provided with your RMA) using a tracked service, at your cost. Original outbound shipping is non-refundable.

●    Duties and taxes. Import duties, customs fees, and taxes were paid to your government, not to VIBEQUEST, and cannot be refunded by us. You may be able to reclaim them from your customs authority, mark the shipment “returned goods” and keep your receipts.

●       Defects are still fully on us, everywhere (see Section 6).

8. Anti-abuse and per-customer limit

The First Flight Guarantee applies once per customer, household, and shipping address. Every unit is serialized, and guarantee returns are tracked. VIBEQUEST may refuse guarantee service where purchase or return patterns indicate reseller activity, coordinated abuse, or fraud, and reserves all rights and remedies available at law.

9. Payment disputes

Refunds may be withheld pending resolution of any payment dispute you initiate. Filing a chargeback while a return is in process may delay or replace the refund remedy provided under this policy.

10. Your statutory rights come first

If you are a consumer in the European Union, the United Kingdom, or any other jurisdiction whose law grants you a statutory withdrawal, cooling-off, or return right, nothing in this policy limits, waives, or replaces those rights. Where this policy is more generous than your local law, you receive the benefit of this policy; where your local law is more generous, that law prevails to the extent required.

11. Changes to this policy

VIBEQUEST may update this policy prospectively. The version in effect on the date of your order governs your purchase. VIBEQUEST reserves the right to refuse returns showing evidence of abuse, alteration, or fraud.

Why we do this. Most brands make you decide fast, before you've really lived with the product. We do the opposite because a VIBEQUEST that has flown with you isn't going anywhere, and on the rare occasion one comes back, your reason goes straight into the next version. Either way, we win by you using it.

Questions before you buy or return?

Office: 1 + (480) 602-2888

Email: info@vibequestluxe.com

VIBEQUEST™ and the VQ logo™ are trademarks of VIBEQUEST LLC, an Arizona limited liability company.