VIBEQUEST LLC

Effective and last updated: August 4, 2026

This Shipping Policy is part of, and governed by, the VIBEQUEST Terms of Service. Capitalized terms not defined here have the meaning given there. If there is a conflict, the Terms of Service control, except where mandatory consumer law says otherwise.

Where We Ship

Shipping is free in the United States lower 48. Shipping to Alaska, Hawaii, Puerto Rico, and some international destinations is available at calculated carrier rates shown at checkout.

International Orders

International shipments may be subject to import duties, customs fees, and taxes charged by the destination country. These charges are the recipient’s responsibility and are not included in the product price or shipping cost. If a shipment is refused or abandoned because duties or fees went unpaid, any refund will exclude our outbound shipping costs and any fees the carrier charges us. International orders may be returned within thirty (30) days of delivery on the terms of our First Flight Guarantee. Return shipping is your responsibility, and original outbound shipping charges are not refundable. Nothing in this policy limits any rights you hold under the consumer protection laws of your country that cannot be waived.

Processing

In stock orders ship within 1 to 3 business days. Tracking is emailed when your label is created. Orders placed after 5 pm Mountain Time, on weekends, or on holidays begin processing the next business day. Processing and delivery timelines are estimates, not guarantees, and VIBEQUEST is not liable for carrier delays or for events beyond our reasonable control. See the Force Majeure section of the Terms of Service.

Preorders

Preorder items show an estimated ship window on the product page and at checkout. If the estimate changes materially, we will notify you, and you may cancel for a full refund at any time before shipment. Preorder estimates are not guaranteed dates.

Title and Risk of Loss

Title and risk of loss pass to you when the carrier delivers the package. As a courtesy, not an assumption of liability, we will help with carrier claims for packages that are damaged or lost in transit, as described below. Where a consumer protection rule that cannot be waived provides that risk of loss passes only on delivery to you, that rule controls.

Signature Requirement

Orders require a signature on delivery. If you waive the signature, through your carrier account or delivery instructions, all risk of loss or theft after delivery transfers to you.

Address Accuracy

You are responsible for the accuracy of your shipping address. We can usually correct an address before the label is created. Email info@vibequestluxe.com immediately. We cannot correct it after the carrier has the package. Packages returned as undeliverable because of a customer address error may be refunded, at your choice, less our actual outbound and return shipping costs, or reshipped at your expense. Packages lost because of an incorrect address you provided are not eligible for replacement or refund.

Damaged in Transit

Keep all packaging, photograph the damage, and notify us within 7 days of delivery. We will replace or refund, including shipping, and handle the carrier claim ourselves. This applies to all orders, domestic and international. If you do not report within 7 days or do not keep the packaging, we may be unable to file a carrier claim, which can limit the remedy we can offer.

Delivered but Missing

If tracking shows delivered and you cannot find the package, check with household members and neighbors, then notify us within 7 days. We will open a carrier investigation and work with you in good faith. VIBEQUEST is not responsible for theft after confirmed delivery to the address you provided. That said, we require a signature on delivery at this price point precisely so we can always work toward a fair resolution.

Questions about a shipment? Email info@vibequestluxe.com. A human answers.

VIBEQUEST® and the VQ logo are trademarks of VIBEQUEST LLC, an Arizona limited liability company.