Shipping policy

VIBEQUEST LLC

This Shipping Policy is incorporated into and governed by the VIBEQUEST Terms of Service. Capitalized terms not defined here have the meaning given there. In the event of a conflict, the Terms of Service control, except where mandatory consumer law provides otherwise.

Where we ship

No-cost shipping in the United States lower 48. Shipping to Alaska, Hawaii, Puerto Rico, and most international destinations is available at calculated carrier rates shown at checkout.

International orders

International shipments may be subject to import duties, customs fees, and taxes levied by the destination country. These charges are the recipient's responsibility and are not included in the product price or shipping cost. If a shipment is refused or abandoned due to unpaid duties or fees, any refund will exclude our outbound shipping costs and any fees charged to us by the carrier. International orders may be returned within thirty (30) days of delivery on the terms of our First Flight Guarantee; return shipping is the customer's responsibility, and original outbound shipping charges are non-refundable. Nothing in this policy limits any non-waivable rights you hold under the consumer-protection laws of your country of residence.

Processing

In-stock orders ship within 1–3 business days. Tracking is emailed when your label is created. Orders placed after 5 pm MT, on weekends, or on holidays begin processing the next business day. Processing and delivery timelines are estimates, not guarantees, and VIBEQUEST is not liable for carrier delays or for events beyond our reasonable control (see Terms of Service, Force Majeure).

Pre-orders

Pre-order items show an estimated ship window on the product page and at checkout. If the estimate changes materially, we will notify you, and you may cancel for a full refund at any time before shipment. Pre-order estimates are not guaranteed dates.

Title and risk of loss

Title and risk of loss pass to you upon the carrier's delivery of the package. As a courtesy, not an assumption of liability, we will assist with carrier claims for packages that are damaged or lost in transit, as described below. Where a non-waivable consumer-protection rule provides that risk of loss passes only on delivery to you, that rule controls.

Signature requirement

Orders require signature on delivery. Waiving signature (through your carrier account or delivery instructions) transfers all risk of post-delivery loss or theft to you.

Address accuracy

You are responsible for the accuracy of your shipping address. We can usually correct an address before the label is created — email info@vibequestluxe.com immediately — but not after the carrier has the package. Packages returned as undeliverable due to a customer address error may be refunded, at your choice, less our actual outbound and return shipping costs, or reshipped at your expense. Packages lost due to an incorrect address you provided are not eligible for replacement or refund.

Damaged in transit

Keep all packaging, photograph the damage, and notify us within 7 days of delivery. We will replace or refund, including shipping, and handle the carrier claim. This applies to all orders, domestic and international. Failure to report within 7 days or to retain packaging may prevent a carrier claim and limit the remedy we can offer.

Delivered but missing

If tracking shows delivered and you cannot locate the package, check with household members and neighbors and notify us within 7 days. We will open a carrier investigation and work with you in good faith. VIBEQUEST is not responsible for theft after confirmed delivery to the address you provided, but we require a signature on delivery at this price point precisely so we can always work toward a fair resolution.

Questions about a shipment? info@vibequestluxe.com — a human answers.