VIBEQUEST LLC

Effective and last updated: July 1, 2026

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A BINDING ARBITRATION PROVISION, A CLASS ACTION AND JURY TRIAL WAIVER, AN ASSUMPTION OF RISK PROVISION, LIMITATIONS ON LIABILITY, AND A ONE-YEAR TIME LIMIT FOR CLAIMS. THEY AFFECT YOUR LEGAL RIGHTS. SECTION 19 EXPLAINS HOW TO OPT OUT OF ARBITRATION WITHIN 30 DAYS.

These Terms of Service and Sale (“Terms”) are a binding agreement between you and VIBEQUEST LLC, an Arizona limited liability company (“VIBEQUEST,” “we,” “us,” or “our”). They govern your use of vibequestluxe.com (the “Site”) and your purchase and use of VIBEQUEST products (“Products”). By using the Site, placing an order, or using a Product, you accept these Terms and the policies listed below. If you do not agree, please do not use the Site or the Products.

Policies incorporated by reference. The following policies, each as updated from time to time, are part of these Terms: our Returns and Refunds policy, called the First Flight Guarantee (the “Guarantee”), our One Year Limited Warranty (the “Limited Warranty”), our Shipping Policy, our Privacy Policy, and our Legal Notice. If a conflict exists, these Terms control, with two exceptions. The Privacy Policy controls on anything involving your personal information, and mandatory consumer protection law controls wherever it applies.

1. Eligibility and International Availability

The Site and Products are meant for individual consumers buying for personal, noncommercial use who are at least the age of majority where they live. We sell and ship within the United States and, where we make it available at checkout, to certain international destinations. Where we sell internationally, the Shipping Policy, the Guarantee, and applicable local law govern the additional terms of that sale. We may restrict, condition, or decline availability in any jurisdiction, and we make no promise that the Site or Products are appropriate or available in any particular location.

2. Orders and Our Right to Refuse

Your order is an offer to purchase. A contract forms only when we ship the Product. We may refuse, cancel, or limit any order for any lawful reason, including suspected fraud, resale or unauthorized channel activity, quantity limits, pricing or description errors, or prior abuse of our policies. If that happens, our only obligation is to refund any amount you were charged. Promotional and event pricing is time limited and may be changed or withdrawn at any time.

3. Pricing and Errors

Despite our care, listings may contain errors in price, description, imagery, or availability. We may correct any error at any time, before or after order acceptance, and may cancel affected orders with a refund. A displayed price is an invitation to purchase, not a binding offer we are obligated to honor.

4. Payment

Payments are handled by third-party processors, including Shopify Payments and, for in-person sales, Shopify POS. We never receive or store your full card number. You represent that you are authorized to use the payment method you provide. We may suspend or cancel fulfillment while we verify a payment, and you authorize us to charge all amounts, including applicable taxes and shipping, to your payment method.

5. Shipping, Title, and Risk of Loss

Shipping is governed by our Shipping Policy. Delivery dates are estimates only. Title and risk of loss pass to you when we hand the Product to the carrier. When we help with carrier claims for lost or damaged shipments, as described in the Shipping Policy, we do so as a courtesy. It does not mean we are taking on liability for anything the carrier does or fails to do. Some jurisdictions provide that risk of loss for consumer sales passes only on delivery to the consumer. Where a rule like that applies to you and cannot be waived, it controls over this Section.

6. Returns and Warranty

Returns are governed exclusively by the Guarantee, and Product defects exclusively by the Limited Warranty. The Guarantee lets you return a Product within thirty (30) days of delivery, on the terms stated there. Defects are handled under the Limited Warranty.

THE LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY FOR PRODUCT DEFECTS AND OUR ENTIRE OBLIGATION, IN PLACE OF ALL OTHER REMEDIES, EXCEPT WHERE APPLICABLE LAW PROVIDES A REMEDY THAT CANNOT BE WAIVED OR EXCLUDED.

7. Product Use, Safety, and Assumption of Risk

•       (a) What the Products are. VIBEQUEST Products are personal comfort accessories. They are NOT safety devices, medical devices, therapeutic devices, child restraint systems, personal protective equipment, or certified aircraft or vehicle equipment. No statement on the Site or by any person changes that.

•       (b) Rules for use. When using a Product aboard an aircraft or in any vehicle, you will: (i) keep every seatbelt and restraint fastened, visible, and unobstructed at all times; (ii) obey all instructions of the flight crew or vehicle operator, including any instruction to remove or stow the Product, and during taxi, takeoff, landing, and turbulence; (iii) comply with all carrier policies, which may restrict comfort devices; (iv) install and use the Product only as described in its instructions; and (v) immediately stop using any Product that appears damaged or fails to hold pressure.

•       (c) What counts as misuse. Any use contrary to this Section or the Product instructions is misuse and voids the Limited Warranty for any resulting damage or injury.

•       (d) Assumption of risk. Travel and seated use of any accessory involve inherent risks, including turbulence, sudden movement, the conduct of other people, and carrier operations outside our control.

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU KNOWINGLY AND VOLUNTARILY ASSUME ALL RISKS ARISING FROM USE OF THE PRODUCTS, AND YOU RELEASE THE VIBEQUEST PARTIES FROM LIABILITY ARISING FROM MISUSE, MODIFICATION, IMPROPER USE, OR FAILURE TO FOLLOW CREW OR OPERATOR INSTRUCTIONS. THIS RELEASE DOES NOT APPLY TO LIABILITY THAT CANNOT BE RELEASED UNDER APPLICABLE LAW.

8. No Medical Claims and No Reliance

Products are not intended to diagnose, treat, cure, or prevent any condition. If you have circulatory, spinal, or other medical conditions that may be affected by seated travel, talk to a physician before use. You agree you have not relied on any statement outside these Terms, the Limited Warranty, or the Product instructions, including statements by marketplaces, resellers, reviewers, influencers, or event staff.

9. Authorized Channels and No Resale

Products are sold for personal use only. Buying for resale, distribution, or export is prohibited without our prior written agreement. The Limited Warranty and the Guarantee apply only to Products purchased from vibequestluxe.com or directly from VIBEQUEST at authorized events, and are void for Products obtained from unauthorized resellers. We may refuse service, cancel orders, and deactivate serialized benefits if we suspect resale activity.

10. Intellectual Property

The Site, its content, the VIBEQUEST name, the VQ logo, Product names, trade dress, and Product designs are owned by or licensed to VIBEQUEST and protected by trademark, copyright, patent, and other laws, including one or more pending United States patent applications. You may not copy, imitate, reverse engineer for commercial purposes, or create derivative commercial products from the Products or their designs. You may not use our trademarks or Product images for any commercial purpose without prior written permission. You may not scrape or harvest Site content, or use it to train any automated or machine learning system, other than standard search engine indexing. All rights not expressly granted are reserved.

11. User Content and Reviews

If you submit reviews, photos, videos, testimonials, or suggestions (“Content”), you grant VIBEQUEST a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, display, and distribute that Content in any media for any business purpose, with or without attribution. You represent that your Content is yours, accurate, and lawful. Ideas and suggestions are not confidential, and we owe no compensation for using them. Nothing in these Terms restricts, penalizes, or conditions your ability to post a truthful, honest review of your experience. Any provision to the contrary is void under the Consumer Review Fairness Act. We may remove Content that is unlawful, infringing, or abusive.

12. Electronic Communications and Text Messaging

You consent to receive communications from us electronically, and you agree that electronic communications satisfy any legal requirement that a communication be in writing. If you provide a mobile number and opt in to our text message program, you consent to receive recurring automated marketing and transactional texts at that number. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to cancel or HELP for help. We honor opt-outs as required by the Telephone Consumer Protection Act and applicable law.

13. Future Subscriptions and Recurring Offers

We do not currently offer subscriptions or automatically renewing plans. If we ever introduce a recurring billing offer, we will, before you enroll, clearly disclose the material terms, obtain your express informed consent, and provide a cancellation method at least as simple as enrollment, consistent with the Restore Online Shoppers’ Confidence Act and applicable state automatic renewal laws. Those offers will be governed by supplemental terms presented at enrollment.

14. Export Controls and Sanctions

You represent that you are not located in, and will not use or export the Products in violation of, any applicable export control or economic sanctions law, and that you are not a person with whom U.S. persons are prohibited from dealing. You are responsible for complying with the import, export, and customs laws of any destination you ship a Product to.

15. Disclaimer of Warranties

THE SITE IS PROVIDED “AS IS” AND “AS AVAILABLE,” AND THE VIBEQUEST PARTIES DISCLAIM ALL WARRANTIES REGARDING THE SITE, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

FOR THE PRODUCTS, YOUR EXCLUSIVE EXPRESS WARRANTY IS THE ONE YEAR LIMITED WARRANTY, AND THE VIBEQUEST PARTIES MAKE NO OTHER EXPRESS WARRANTIES. ANY IMPLIED WARRANTIES ON THE PRODUCTS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE ONE YEAR DURATION OF THE EXPRESS LIMITED WARRANTY, TO THE EXTENT PERMITTED BY LAW.

Some jurisdictions do not allow limits on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (a) VIBEQUEST AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS (THE “VIBEQUEST PARTIES”) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, TRAVEL DISRUPTION, OR SUBSTITUTE GOODS, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) THE TOTAL AGGREGATE LIABILITY OF THE VIBEQUEST PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS LIMITS LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, OR FOR ANY LIABILITY (INCLUDING CERTAIN LIABILITY FOR PERSONAL INJURY OR DEATH) THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

Some jurisdictions do not allow certain exclusions or limitations, so portions of this Section may not apply to you.

17. Claims Only Against the Company and Time Limit

Any claim may be brought only against VIBEQUEST LLC. You agree not to bring any claim personally against any member, manager, officer, employee, or agent of VIBEQUEST.

TO THE EXTENT PERMITTED BY LAW, ANY CLAIM ARISING OUT OF THESE TERMS, THE SITE, OR A PRODUCT MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM ACCRUES, OR IT IS PERMANENTLY BARRED.

18. Indemnification

You will defend, indemnify, and hold harmless the VIBEQUEST Parties from all claims, damages, losses, and expenses (including reasonable attorney fees) arising out of: (a) your misuse of the Site or any Product; (b) your violation of these Terms, any law, or any carrier or crew instruction; (c) your Content; or (d) your violation of any third party right.

19. Dispute Resolution: Arbitration and Class Waiver

•      (a) Talk to us first. Before filing any claim, email info@vibequestluxe.com with a written description of the dispute and give us 30 days to resolve it. Most disputes get resolved this way, faster and at no cost.

•      (b) Binding arbitration. Any dispute not resolved informally will be finally resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, in Maricopa County, Arizona, or remotely by videoconference if you prefer. Judgment may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs this Section.

•      (c) Class and jury waiver. ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, AND YOU AND VIBEQUEST EACH WAIVE THE RIGHT TO A TRIAL BY JURY.

•      (d) Mass filings. If 25 or more similar arbitration demands are filed by the same or coordinated counsel, the parties agree that the applicable AAA mass arbitration procedures, or staged or bellwether batching directed by the arbitrator, will apply.

•      (e) Exceptions. Either party may bring an individual claim in small claims court, and VIBEQUEST may go to court for injunctive relief involving infringement or misuse of intellectual property.

•      (f) How to opt out. You may opt out of arbitration (but not the class waiver, to the extent it is enforceable separately) within 30 days of your first purchase by emailing info@vibequestluxe.com with the subject “Arbitration Opt Out” and your name and order number.

•      (g) Fees. Filing fees follow the AAA Consumer Rules. If you prevail on a claim and the arbitrator finds VIBEQUEST asserted a defense in bad faith, the arbitrator may award you fees as the Rules permit. If VIBEQUEST prevails and the arbitrator finds your claim frivolous or filed in bad faith, VIBEQUEST may be awarded its reasonable fees to the extent the law allows.

20. Force Majeure

VIBEQUEST is not liable for delay or failure caused by events beyond its reasonable control, including carrier failures, supplier or component shortages, labor actions, epidemics, government actions, tariffs or import restrictions, natural disasters, and utility or internet failures.

21. General

These Terms, together with the policies they incorporate, are the entire agreement between you and VIBEQUEST and replace all prior statements. Arizona law governs, without regard to conflicts rules. Any claim not subject to arbitration must be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to their jurisdiction. If we do not enforce a provision, that is not a waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the rest will still be enforced. We may assign these Terms; you may not. We may update these Terms going forward by posting a revised version with a new date. The version in effect on the date of your order governs that order. Section headings are for convenience only. Sections 6 through 19 and Section 21 survive any termination.

Contact: info@vibequestluxe.com. VIBEQUEST LLC, 16220 N Scottsdale Rd, Suite 300 PMB 1041, Scottsdale, AZ 85254, USA.